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How to submit a support case?

Customers who have purchased maintenance support contract can submit case via Appcara web support (support.appcara.com).

The account information will be communicated within 5 working days after purchase.

If you have not received the information, please drop an email to support@appcara.com with your contract entitlement number.


Comments

  • Avatar
    Andrew Sarson

    Please can you link this with ticket #1308 BT Cloud Compute - I need a update on the ticket urgently please as customer cannot access the service

  • Avatar
    Andrew Sarson

    we need a webjoin urgently to resolve issue

  • Avatar
    Systems Engineering 2LS

    Subject: Appcara issue Update - checkpoint
    When: 17 April 2017, 09:15 - 09:45
    Location: Skype Meeting
    -----Original Appointment-----

    .........................................................................................................................................
    --> Join Skype Meeting
    Trouble Joining? Try Skype Web App
    Join by phone
    +443316640100 (United Kingdom) English (United Kingdom)
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    Conference ID: 625055

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    Systems Engineering 2LS

    Appcara can you join the call at 09;15 BST tomorrow please?

  • Avatar
    Henry Wang

    Yes. We can.

  • Avatar
    Systems Engineering 2LS

    Many Thanks Henry. We are just getting a blank page when accessing when trying to launch the appcara application

  • Avatar
    Henry Wang

    Hi,

    Thanks for the comment. While, I have checked that App360 services are now all ok. However, when I access the application, I got noticed that I am not permitted to go to the site. Is there anything on CAS to block the access?

    Henry

  • Avatar
    Systems Engineering 2LS

    Thanks Henry. I have passed your comments onto out team who will investigate again on the 09:15 call we have planned today. Regards Oliver.

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